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Privacy and cookies on our websites


This policy refers to the privacy of your information when you access any of Nationwide’s websites.


Information about you

We collect personal information about you when you apply for products or carry out transactions with us on our websites. If you use our secure services we will ask you to provide some information about yourself for security, identification and verification purposes. When completing any online forms, we will tell you how your information will be used in relation to the product or service you are applying for within the form.


We will only collect information that is relevant to providing our online services. We will keep your information as long as permitted for our legitimate business purposes and for any retention period that we are legally required to meet. We may sometimes need to transfer your information to third parties who provide services to us, on the understanding that they keep the information confidential and use it only for our agreed purposes.

When you use our secure services, all information, including messages, are protected by encryption while in transit across the Internet. If you use standard e-mail for communications with Nationwide, information will not be protected in the same way and you should be aware that we cannot guarantee that it remains confidential whilst in transit. All e-mail sent to Nationwide will be monitored and checked to ensure our systems operate effectively.



A cookie is a small text file that contains data, placed on your computer or device by our website each time you visit it. The data contained within these tiny files are read each time your web browser requests a page from our web server and provides practical benefits to you by making access to our website a smoother experience than it otherwise would be.

When you use any of our websites, we log your Internet Protocol (IP) address, which is used by our web server to set up the link between your computer/device and ours. This doesn’t involve collecting any of your personal information (ie name, address, etc) and is used simply to ensure that you can get access to the website pages you need.



Find out how we keep your information secure and how you can protect your own information online in our full security section

‘Nationwide’ refers to Nationwide Building Society, its trading divisions, subsidiary companies, and any limited liability partnerships of which it is a member.