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Making a Payment Protection Insurance (PPI) Complaint


Customer satisfaction is our number one priority and as with any type of complaint, if you feel you have been mis-sold any Payment Protection Insurance (PPI) you have taken out with us, we want to hear about it.


How do I find out if I have a Nationwide PPI policy?


If you are unsure if you have a PPI policy with us, please contact us and we can check our records and let you know.


If you are complaining about more than one product you will need to print off and complete a form for each type of cover - e.g. Personal Loan, Credit Card or Mortgage PPI.

All customer complaints follow our official complaints procedure.

If you are considering using a Claims Management Company (CMC) to pursue your complaint, we would advise against this. All complaints are treated the same way, whether received directly from our customers or through a CMC, and the CMC may charge you a fee.